Refund Policy

1. The free plan

There is no trial, because there is nothing to expire. Every account includes a permanently free plan: creating an account, logging meals by hand, your complete meal history, and your targets. No payment method is required, and none of it stops working. If you never subscribe there is nothing to cancel and nothing to refund.

2. What you are charged

• US$10 per month, or the equivalent local price shown at checkout.
• The subscription renews monthly on the same date until you cancel.
• The first payment is taken when you subscribe. There is no trial period on the paid plan.
• We bill in US dollars, euros, pounds sterling, Australian dollars and Canadian dollars. Local prices are fixed amounts, not live conversions, so they will not match the dollar price exactly.
• If you pay in a currency other than your own, your bank or card issuer may add a conversion fee. That fee is charged by them, not by us, and we cannot refund it.

3. Refunds

3.1 Within 14 days of your first payment

If you are unhappy with DishCal, contact us within 14 days of your first charge and we will refund it in full, without asking you to justify the request.

3.2 Accidental or duplicate charges

Charged twice, charged after cancelling, or charged on an account you did not authorise? Tell us and we will refund it in full, whenever it happened.

3.3 Service failure

If DishCal is substantially unavailable or a core feature is broken for a significant part of a billing period, contact us and we will refund that period pro rata or extend your subscription, whichever you prefer.

3.4 Ongoing months

For renewal payments beyond the first, we do not automatically refund a month already used. Cancel before the next renewal date to avoid the following charge. That said — if something has genuinely gone wrong, write to us. We would rather resolve it than keep money from someone who feels cheated.

4. Statutory rights

This policy sits on top of your legal rights, it does not replace them. If the law where you live grants a stronger right — such as a statutory cooling-off or withdrawal period for distance contracts in the EU or UK, or a consumer guarantee elsewhere — that right applies and this policy does not limit it.

5. How to cancel

• Through PayPal: log in, open Settings → Payments → Manage automatic payments, select DishCal, and cancel. This stops all future charges immediately.
• Through us: email support@medipaid.tech from your account address and we will cancel it for you.

Cancelling stops future billing. It does not delete your account or your data — to delete those, see below.

6. What happens to your data

When a subscription ends, your data stays and stays usable. You return to the free plan: manual meal entry, your full meal history, your targets and every medication you have already saved keep working exactly as they are. AI analysis pauses, the dish recommendations return to the first two, and you can no longer add a third medication until you subscribe again. Nothing you recorded is hidden or erased, and you can export or delete it at any time.

If you want your data deleted as well, email dpo@medipaid.tech and we will remove it. See our Privacy Policy for detail.

7. How to request a refund

Email support@medipaid.tech from the address on your account with the date and amount of the charge. We aim to reply within 2 business days and to issue approved refunds within 10 business days. Refunds are returned by PayPal to the payment method originally used; how quickly it appears depends on your bank.

If you are unhappy with our decision you may also raise a dispute directly with PayPal under their Purchase Protection process.

8. Contact

MediPaid Technologies Inc.
117 E. Rodriguez Jr. Ave., C5, Pasig City, Philippines
support@medipaid.tech